Refund Policy

Refund Policy

OVERVIEW

We strive to deliver the best gaming experience and fair gameplay to all our users.

By playing on our platform, users acknowledge that they are fully aware of the game rules and understand the gameplay mechanics.

The company will not be held responsible for any losses incurred due to a user’s lack of skill or knowledge of the game. Losses resulting from gameplay do not qualify for cancellation or refund if chips have already been credited and games have been played successfully.

Below is our official Cancellation and Refund Policy.

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CANCELLATION POLICY

For cancellations, users must contact our support team or customer service directly.

Cancellations are generally not accepted. However, if a user has made a successful payment and the corresponding chips were not credited to their gaming account, the user may request a cancellation.

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REFUND POLICY

To request a refund, users must contact our support team or their respective bank’s customer service.

Refunds will be considered only under the following circumstances:

• Duplicate payments

• Fraudulent transactions

In such cases, users must provide valid proof of the issue, which will be thoroughly verified by our platform.

Refund processing typically takes 5 to 7 working days.

All refunds will be credited to the original payment method used at the time of the transaction. For payments made via a payment gateway, the refund will be processed to the same account.